FTJ Solutions is Creating the Future of Administration

“The challenge isn’t just to modernize but to lead a shift toward smarter, faster, and more human-centered insurance experiences,” he says.

McCarty is Vice President for Sales, Marketing & Account Management for FTJ Solutions, which provides insurance administration as a service to carriers, managing agents, managing underwriters, and other industry participants.

Below are additional observations and predictions by McCarty about the future of the insurance industry and the path that FTJ Solutions is taking:

From Paper to Platform: The Rise of Digital Ecosystems
Legacy systems are giving way to agile, cloud-based platforms like Agenium, a no-code SaaS solution that integrates seamlessly with legacy environments and third-party data sources. FTJ Solutions sees Agenium as the backbone of its new-business processing, enabling real-time policy issuance, commission assignment, and document generation.

This shift is not just about efficiency—it’s about creating a scalable infrastructure that supports innovation across underwriting, claims, and customer service.

AI and Automation: The New Administrative Workforce
AI-driven automation is transforming every stage of the insurance lifecycle. From underwriting to claims adjudication, intelligent systems are reducing manual touchpoints, improving accuracy, and accelerating turnaround times. As highlighted in the Deloitte 2025 Global Insurance Outlook, insurers must evolve beyond reactive risk modeling to proactive, AI-powered decision-making that enhances both operational resilience and customer trust.

Customer Experience as a Competitive Edge
Customer experience (CX) is no longer a differentiator—it’s a necessity. A recent Equisoft/LIC study found that small and mid-sized carriers are prioritizing CX transformation despite resource constraints, focusing on digital engagement, self-service portals, and omnichannel support.

For administrators, this means rethinking workflows to be not only efficient but also empathetic—delivering clarity, speed, and personalization at every touchpoint.

Regulatory Agility and Cybersecurity
With the pace of regulatory change accelerating, especially under shifting federal administrations, insurers must build compliance into their core systems. This includes real-time audit trails, automated reporting, and robust cybersecurity protocols. The heavy burden of compliance is one reason carriers come to FTJ Solutions: to manage that complexity for all their programs, under one roof.

The Human Element: Leadership in a Digital Age
While technology is the enabler, leadership remains the differentiator. Evaluating new opportunities in life insurance administration requires not just technical capability but strategic foresight and cross-functional collaboration. Leaders must cultivate teams that are not only tech-savvy but also deeply aligned with the mission of protecting lives and livelihoods.

Conclusion
The future of life and health insurance administration is not a distant vision—it’s unfolding now, McCarty says, and the FTJ Solutions team is leading the way:

“By embracing digital platforms, intelligent automation, and customer-first strategies, insurers can transform administration from a cost center into a value engine.”